Refund Policy
Refund Policy
At Linkefy, we offer a 7-day return policy. This means you have 7 days from receiving your item to request a return.
Eligibility for Returns
To qualify for a return, your item must meet the following conditions:
- The item must be in its original condition, unworn or unused, with tags, and in its original packaging.
- You must provide the receipt or proof of purchase.
- All return shipping costs are the responsibility of the customer.
Important Note: Customers are responsible for purchasing the shipping label and covering all return postage fees. Linkefy does not bear any return shipping costs.
To initiate a return, please contact us at linkefy.co@gmail.com within 7 days of receiving your order. Returns must be sent to the following address:
Address:
116th St nw Edmonton Alberta
Once your return is accepted and the item is received in its original condition, a refund will be issued to your original payment method within 10 business days. Please note, it may take additional time for your bank or credit card company to process and post the refund.
Important: Items sent back without prior approval will not be accepted.
For any return-related questions, feel free to contact us at linkefy.co@gmail.com.
Damages and Issues
Inspect your order upon delivery and contact us immediately if the item is defective, damaged, or if the wrong item was sent. We’ll work with you to resolve the issue promptly.
Non-Returnable Items
Certain items cannot be returned, including:
- Perishable goods (e.g., food, flowers, plants).
- Custom or personalized products.
- Personal care items (e.g., beauty products).
- Hazardous materials, flammable liquids, or gases.
We also cannot accept returns for sale items or gift cards. If you have questions about the return eligibility of a specific item, contact us.
Exchanges
If you'd like to exchange an item, the fastest method is to initiate a return for the original item. Once the return is approved, place a new order for the desired item.
European Union 7-Day Cooling-Off Period
For customers in the European Union, you have the right to cancel or return your order within 7 days for any reason, without justification. Items must be returned in their original condition—unworn, unused, with tags, and in the original packaging. Proof of purchase is required.
Refunds
We will notify you once your return has been received and inspected. If the return is approved, a refund will be processed to your original payment method within 10 business days.
If more than 15 business days have passed since your return was approved and you have not received your refund, please contact us at linkefy.co@gmail.com.